How Pick And Pack Warehouses Work Efficiently?
In the last ten years, the retail industry has been transformed from the physical store to an online platform. The number of online stores has increased rapidly and with the help of smartphones, and easy access to the internet, the shopping trend is also changing towards online stores. People now prefer to shop online because it provides convenience and ease. One can shop an item from another country by sitting at their home. That item will be delivered at their doorsteps within days and also, they will have the facility to return or exchange if its faulty one. This opens up so much possibility for retailers and customers, now the whole world is your market and that market is just a click away. But how all these eCommerce companies manage to deliver the right item to their customers with minimal error.
The success of eCommerce companies is dependent on their most critical business function that is, pick & pack warehouse. This function can be in-house or outsourced. But no order can be completed with the efficient working of pick and pack warehouse.
Scope of work
The role of a pick and pack warehouse is to get the list of items in the order. Then the staff at pick & pack warehouse will pick the items from their warehouse. Then after picking the items will be packed. The items picking is the critical job as it should be done with zero error, as in case of error, the wrong item will be shipped to the customer and then it will be returned. That will hit as the added cost to eCommerce company and warehouse partner.
Also, this error can cost much more then shipping charges. If one customer had made an order for $10 item but if the employee at the warehouse picked $100 item, then the wrong item will be shipped. That will cost ten times more than the order value. So, pick and pack warehouse have to make sure about the accuracy of stock picking.
Pick and pack warehouse must ensure that the product should be packed properly. The packaging should be strong enough to survive the logistic process. As shipment have to change many hands during the delivery process, so if the packaging is not worthy, it will damage the product. No customer will accept the damaged product. If the product will be damaged due to weak packaging, then the retailer will not take that product back and it will be added in warehouse cost. So, pick and pack warehouse must ensure that there picking and packing staff must be trained and professional.
Ecommerce retailer and warehouse must ensure tp develop the flawless communication system about order confirmation, delivery status and payment method. Mostly the eCommerce company and warehouse are using the same e-platform for smooth communication.